Regulations - liturgical-clothing.com

§ 1. General provisions

The online store operating at https://www.liturgical-clothing.com is operated by “Marka” Iwo Danowski, ul. Lubelska 44, 11-700 Mrągowo, Poland, Tax ID (NIP): 7422248660, REGON: 281604102, hereinafter referred to as the “Seller”.
The Seller may be contacted by e-mail at [email protected]; by telephone at +48 607 600 142; or by post at: “Marka” Iwo Danowski, ul. Lubelska 44, 11-700 Mrągowo, Poland.
These Regulations set out the rules for using the Store, creating and maintaining a Customer Account, placing orders, concluding sales contracts, making payments, processing and delivering orders, exercising the right of withdrawal from the contract, selling Products made to the Customer’s individual specifications, submitting and handling complaints, and providing electronic services.
These Regulations are made available to the Customer free of charge before the contract is concluded, in a manner that allows them to be obtained, saved, reproduced and stored.
Contracts concluded through the Store are governed by Polish law, subject to any mandatory consumer-protection provisions that may apply to cross-border sales.

§ 2. Definitions

Store - the online store available at https://www.liturgical-clothing.com.
Seller - the entity referred to in § 1(1) of these Regulations.
Customer - a natural person, legal person or organisational unit making a purchase in the Store.
Consumer - a natural person entering into a legal transaction with an entrepreneur that is not directly related to that person’s business or professional activity.
Entrepreneur with consumer rights - a natural person entering into a contract directly related to their business activity where the contract is not of a professional nature for that person, in particular as determined by the scope of business activity disclosed in the Polish Central Register and Information on Economic Activity (CEIDG).
Product - an item offered for sale through the Store.
Standard Product - a Product that is not made to the Customer’s individual specifications and is not intended to satisfy the Customer’s individualised needs.
Individual Product - a non-prefabricated Product made to the Customer’s specifications or intended to satisfy the Customer’s individualised needs, in particular a Product made according to individually provided measurements, with individual personalisation or other individually agreed parameters.
Customer Account - a free electronic service enabling the Customer to use additional Store functions, in particular access to order history and order information.
Business Days - Monday to Friday, excluding statutory public holidays.

§ 3. Use of the Store and Customer Account

To use the Store, the Customer needs a device with Internet access, an up-to-date web browser and an active e-mail address when placing an order or creating a Customer Account.
The Customer may make purchases without creating a Customer Account if the Store provides this option.
Creating and maintaining a Customer Account is free of charge.
The agreement for maintaining the Customer Account is concluded when the Account is successfully created and remains in force for an indefinite period.
The Customer may resign from the Customer Account at any time, without giving a reason and without incurring any costs.
To delete the Account, the Customer should send a request to [email protected].
Before deleting the Account, the Seller may verify the identity of the person making the request to protect data and prevent deletion by an unauthorised person.
Deletion of the Account does not automatically result in deletion of data that the Seller is required or entitled to retain under applicable law, in particular data related to sales, accounting, taxes, complaints, or the establishment, pursuit or defence of claims.
The Customer is required to use the Store in accordance with applicable law and these Regulations.
It is prohibited to provide unlawful content through the Store.
Complaints concerning the operation of the Customer Account or other electronically supplied services may be submitted to [email protected].

§ 4. Products

The Store provides information about the Products offered, in particular their names, descriptions, features, variants, prices and available options.
Some Products offered by the Seller are made only after an order has been placed.
The ability to order a Product does not necessarily mean that the finished Product is held in stock at the time the order is placed.
For individually made Products, the Customer is required to provide correct measurements, parameters or other information necessary for the proper fulfilment of the order.
Information about the individual nature of a Product and the absence of the statutory right of withdrawal from the contract is provided to the Customer before the order is placed through these Regulations, which the Customer has the opportunity to read and accepts before placing the order. A detailed list of Products made to individual specifications for which the right of withdrawal does not apply is provided in § 12 of these Regulations.
The fact that a Product is made only after an order is received does not automatically mean that it qualifies as an Individual Product.

§ 5. Prices and delivery costs

Product prices displayed in the Store include applicable taxes unless different tax rules apply to a particular sale under applicable law.
The Product price does not include delivery costs unless expressly stated otherwise for a given offer.
The delivery cost is shown to the Customer before the order is finally placed.
For delivery within Poland, the delivery cost is calculated according to the Store’s current price list and is shown to the Customer during the ordering process.
For international deliveries, the delivery cost may depend in particular on the destination country, shipment weight, selected delivery method and other parameters necessary to calculate transport costs.
After the Customer provides the information necessary to calculate the delivery cost, the amount of that cost is shown before the order is placed.
Before the order is finally placed, the Customer is informed of the total amount payable, including the Product price and delivery cost.
When announcing a price reduction, the Seller provides the information concerning the lowest prior price as required by applicable law.

§ 6. Placing orders and conclusion of the contract

To place an order, the Customer selects a Product and its variants or parameters, provides the required measurements or other information in the case of an Individual Product, adds the Product to the basket, provides the information required to fulfil the order, selects the delivery and payment method, reviews the order summary and submits the order using the button that completes the purchasing process.
Before placing the order, the Customer may review and correct the information provided and change the contents of the basket.
Immediately before placing the order, the Customer is informed in particular about the ordered Products, their price, delivery costs and the total amount payable.
The button used to place the final paid order must be labelled in a way that clearly informs the Customer that placing the order entails an obligation to pay.
Text of the button used to finalise the order: [Order with an obligation to pay].
Placing an order constitutes an offer by the Customer to conclude a sales contract on the terms specified in the order summary and these Regulations.
After placing the order, the Customer receives a message concerning the order at the e-mail address provided.
Where an order requires advance payment, the Seller accepts the order for fulfilment after receiving the full amount due. The sales contract is concluded when the Customer is informed that the order has been accepted for fulfilment.
An unpaid order is not sent to production or fulfilment.
If the order is not paid within 7 days from the date it was placed, it may be cancelled by the Seller.
Before fulfilment begins, the Customer may contact the Seller regarding the order.

§ 7. Payments

Orders fulfilled by the Store require payment in advance.
Available payment methods are presented to the Customer when placing the order.
The Customer is required to pay the full amount shown in the order summary.
Order fulfilment begins after the Seller receives the full amount due.
The Seller issues a sales document in accordance with applicable law.
As a rule, a paper invoice is enclosed with the shipment.

§ 8. Order processing time

The standard maximum order processing time is up to 21 calendar days, unless a different period is indicated for a particular Product or order before the order is placed.
The processing time means the period from receipt by the Seller of the full payment due until the order is prepared for dispatch.
The actual processing time may be shorter and depends in particular on the type of Product, the degree of individualisation, the number of Products in the order, current production workload and availability of materials.
If a different processing time is indicated for a particular Product before the order is placed, the period indicated for that Product applies.
If unforeseen circumstances arise that may make it impossible to meet the agreed deadline, the Seller will inform the Customer without undue delay and agree on further action.

§ 9. Delivery

Once the order has been processed, it is handed over to the carrier.
The estimated transit time after dispatch is usually 1 to 5 Business Days, counted from Monday to Friday, unless a different period is indicated for a particular country, carrier or delivery method.
The transit time is separate from the order processing time specified in § 8.
The delivery cost is shown to the Customer before the order is placed.
International shipments are made to countries available in the Store during the ordering process.
Where possible, the Customer should inspect the condition of the shipment after receiving it.
If the shipment shows visible signs of damage that may have occurred during transport, the Customer is advised to draw up a damage report with the carrier and inform the Seller.
Failure to draw up a damage report does not deprive the Consumer of statutory rights relating to non-conformity of the Product with the contract.
For delivery to a country outside the European Union, the order price may not include taxes, customs duties or other charges connected with importing the Product into the destination country.
Any customs duties, local import taxes and other charges collected in connection with the import of the Product by the authorities of the destination country, the carrier or the entity handling customs clearance are borne by the recipient unless expressly stated otherwise before the order is placed.
For exports of Products outside the European Union, the Seller applies the VAT rules appropriate to the transaction in accordance with applicable law.

§ 10. Right of withdrawal - Standard Products

A Consumer and, to the extent provided by applicable law, an Entrepreneur with consumer rights may withdraw from a distance contract concerning a Standard Product without giving any reason within 14 days.
As a rule, the period begins on the day on which the Consumer or a third party indicated by the Consumer, other than the carrier, takes possession of the Product.
To exercise the right of withdrawal, the Consumer should provide the Seller with an unequivocal statement of the decision to withdraw before the deadline expires.
The statement may be submitted in particular by e-mail to [email protected], by post to the Seller’s address, or as a written statement enclosed with the returned Product.
The Consumer may use the model withdrawal form provided by the Seller; however, use of the form is not mandatory. The Consumer may also prepare their own unequivocal statement.
The model withdrawal form is available as a PDF file: https://www.liturgical-clothing.com/files/withdrawal_form.pdf
If the Consumer does not use the form, the statement should clearly indicate the decision to withdraw from the contract.
For efficient identification of the order, it is advisable to provide the Customer’s first and last name, order number and the Product or Products covered by the withdrawal.
Returning the Product without information that clearly establishes the intention to withdraw from the contract may make it difficult to determine the nature of the shipment.
The Consumer should return the Product without undue delay and no later than 14 days from the date of withdrawal from the contract.
The Product should be returned to: “Marka” Iwo Danowski, ul. Lubelska 44, 11-700 Mrągowo, Poland.
The deadline is met if the shipment is sent before the deadline expires.
The Consumer bears the direct cost of returning the Product in the event of withdrawal from the contract unless the Seller agrees to bear that cost.
The Seller is not required to accept return shipments sent cash on delivery.
The Consumer may inspect and check the Product to the extent necessary to establish its nature, characteristics and functioning.
The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish the nature, characteristics and functioning of the Product.
The absence of the original packaging does not in itself result in loss of the right of withdrawal.
In the Store, the following Products or Product groups are Standard Products for which, as a rule, the right of withdrawal in distance selling applies under this section:
a) umbrellas;
b) socks;
c) clerical collars;
d) cinctures;
e) guipure lace;
f) lace.
The Products listed in item 18 are treated in the Store as Standard Products and, as a rule, are subject to the right of withdrawal under this section. If a statutory exclusion from the right of withdrawal applies in a particular case, the Customer will be expressly informed before placing the order.

§ 11. Refund following withdrawal from the contract

In the event of an effective withdrawal from the contract, the Seller refunds the payments due to the Consumer without undue delay and no later than 14 days from the date on which the Seller receives the statement of withdrawal.
The refund includes the price of the returned Product and, where required by applicable law, the cost of its original delivery.
If the Consumer selected a delivery method more expensive than the least expensive standard delivery method offered by the Seller for the relevant order, the Seller is not required to refund the additional costs arising from that choice.
The Seller may withhold the refund until the returned Product is received or the Consumer provides proof of return, whichever occurs first.
The refund is made using the same payment method used for the purchase, unless the Consumer expressly agrees to another refund method that does not result in additional costs for the Consumer.

§ 12. Products made to individual specifications

The Consumer has no right to withdraw from a contract whose subject is a non-prefabricated Product manufactured according to the Consumer’s specifications or intended to satisfy the Consumer’s individualised needs.
This applies in particular to Products made according to the Customer’s individual measurements, with individually specified alterations, with individual personalisation or according to other agreed parameters resulting in a Product made for a specific Customer.
The fact that a Product is made only after the order has been placed does not automatically exclude the right of withdrawal.
A Product made in a standard size or standard variant that has not been sufficiently individualised is subject to the rules concerning Standard Products.
The Customer should be informed before placing the order if the ordered Product is an Individual Product for which the statutory right of withdrawal does not apply.
The absence of the right of withdrawal for an Individual Product does not limit the right to make a complaint concerning a Product that does not conform to the contract.
In the Store, the following Products or Product groups are made according to the Customer’s individual measurements, specifications or other individualised parameters and therefore the statutory right of withdrawal does not apply to them:
a) cassocks;
b) surplices;
c) albs;
d) pelerines and capes;
e) altar-server cassocks;
f) skirts;
g) chasubles;
h) collars;
i) copes;
j) veils;
k) stoles;
l) shirts;
m) altar cloths;
n) sweatshirts and sleeveless vests;
o) coats.
The Products listed in item 7 are offered in the Store as Individual Products made according to the Customer’s specifications or individualised needs. This list constitutes the specific list of Product groups in the Store covered by the exclusion from the right of withdrawal under the rules set out in this section.
The Seller updates the list in item 7 when the offer changes. Information about the absence of the right of withdrawal for Products listed in item 7 is provided to the Customer before the order is placed.

§ 13. Complaints - non-conformity of the Product with the contract

The Seller is liable to the Consumer for the Product’s conformity with the contract in accordance with applicable law. The right to make a complaint applies to both Standard Products and Individual Products; the list of Standard Products in § 10 item 18 and the list of Individual Products in § 12 item 7 concern only the right of withdrawal and do not limit the right to make a complaint.
As a rule, the Seller’s liability for lack of conformity of the Product with the contract lasts for 2 years from the date the Product is delivered.
A complaint may be submitted by e-mail to [email protected] or in writing to the Seller’s address.
The complaint may be prepared by the Customer independently. Use of the complaint form provided by the Seller is not mandatory.
The optional complaint form is available as a PDF file: https://www.liturgical-clothing.com/files/complaint_form.pdf
Where possible, the complaint should include information allowing the Customer to be identified, the order number or other information enabling the transaction to be identified, identification of the Product complained about, a description of the non-conformity and the Customer’s requested remedy.
Attaching an invoice or other proof of purchase may make it easier to identify the transaction, but the Seller does not make acceptance of the complaint dependent solely on the presentation of an invoice.
The purchase may also be demonstrated in another manner, in particular using the order history, e-mail correspondence or proof of payment.
The Seller does not make acceptance of a complaint conditional on possession of the original Product packaging.
If the Product does not conform to the contract, the Consumer may request repair or replacement.
In the cases provided for by law, the Seller may replace the Product instead of repairing it or repair it instead of replacing it if the method selected by the Consumer is impossible or would involve excessive costs.
If repair and replacement are impossible or other statutory conditions are met, the Consumer may, in the cases provided for by law, request a price reduction or withdraw from the contract.
The Seller responds to a Consumer complaint within 14 days of receiving it.
Repair or replacement of the Product is carried out within a reasonable time and without excessive inconvenience to the Consumer.
The costs of repairing or replacing a Product that does not conform to the contract, including necessary shipping, transport, labour and material costs, are borne by the Seller.
The Consumer makes the Product complained about available to the Seller.
The Seller collects the Product at its own expense or agrees with the Consumer on a method of transferring the Product at the Seller’s expense.
Complaint rights also apply to Products made to the Customer’s individual specifications.
If the Product has been correctly made according to incorrect measurements or other incorrect parameters provided by the Customer, a circumstance resulting solely from such incorrect data does not in itself constitute non-conformity caused by the Seller.
If the Customer provided correct measurements or parameters and the Seller made the Product inconsistently with them, the Customer retains all statutory rights.

§ 14. Entrepreneur with consumer rights

The provisions of these Regulations concerning Consumers also apply to a natural person concluding a contract directly related to their business activity where the contract is not of a professional nature for that person, to the extent resulting from applicable law.
The professional nature of the contract is determined in particular on the basis of the scope of business activity disclosed in the CEIDG.
An Entrepreneur with consumer rights is entitled to consumer rights only to the extent granted by applicable law.

§ 15. Sales to entrepreneurs

The provisions granting specific rights to Consumers do not apply to a Customer who is an entrepreneur and is neither a Consumer nor an Entrepreneur with consumer rights, unless mandatory provisions of law provide otherwise.
In relations with an entrepreneur who does not benefit from consumer protection, the Seller’s statutory warranty liability may be excluded to the extent permitted by applicable law.
The provisions of this section do not exclude liability that cannot lawfully be excluded.

§ 16. Personal data and privacy

The Seller is the controller of personal data provided in connection with use of the Store.
Personal data is processed to the extent necessary in particular for handling orders, processing payments, carrying out delivery, issuing and retaining accounting documents, maintaining the Customer Account, handling withdrawals from contracts, handling complaints, complying with the Seller’s legal obligations, and establishing, pursuing or defending claims.
Data may be disclosed to entities cooperating with the Seller to the extent necessary to achieve the above purposes, in particular payment operators, carriers and providers of IT, hosting or accounting services.
Detailed rules concerning the processing of personal data are set out in the Privacy Policy: https://www.liturgical-clothing.com/content/privacy-policy
These Regulations do not replace the Privacy Policy.

§ 17. Intellectual property

Content published in the Store, in particular photographs, Product descriptions, graphics, logos and other materials, may be protected under copyright law, industrial property law or other applicable provisions.
Copying, distributing or otherwise using protected materials beyond the scope permitted by law requires the consent of the entitled party unless applicable law provides otherwise.

§ 18. Out-of-court dispute resolution

A Consumer may use out-of-court methods of handling complaints and pursuing claims as provided by law.
In particular, a Consumer may seek assistance from the competent municipal or district consumer ombudsman, the Trade Inspection authority, or another competent entity conducting out-of-court consumer dispute resolution proceedings.
If a dispute is not resolved after a complaint has been considered, the Seller will provide the Consumer with the information required by applicable law concerning the possibility of using the appropriate out-of-court procedure.

§ 19. Amendments to the Regulations

The Seller may amend these Regulations in particular in the event of changes to applicable law, changes to the Seller’s details, changes to the operation of the Store, changes to payment or delivery methods, changes to Customer Account functionality, technical or organisational changes to the Store, or the need to improve the security of the Store or its users.
An amendment to the Regulations does not affect the terms of sales contracts concluded before the amendment enters into force.
The version of the Regulations in force when a given contract is concluded applies to that order.
A Customer who has a Customer Account will be informed about changes concerning the Account service to the extent and in the manner required by applicable law.
The Customer may resign from the Account at any time by sending a request to [email protected].

§ 20. Final provisions

Matters not regulated by these Regulations are governed by the applicable provisions of law, in particular the Polish Civil Code, the Polish Consumer Rights Act and provisions concerning the provision of electronic services.
No provision of these Regulations limits the Consumer’s rights arising from mandatory provisions of law.
If any provision of these Regulations proves invalid or ineffective, this does not affect the validity of the remaining provisions unless applicable law provides otherwise.
These Regulations are available at: https://www.liturgical-clothing.com/content/regulations
The model withdrawal form is available at: https://www.liturgical-clothing.com/files/withdrawal_form.pdf
The optional complaint form is available at: https://www.liturgical-clothing.com/files/complaint_form.pdf
These Regulations enter into force on 5 October 2026.